Setting the stage for smiles at the beginning of every journey.
The first point of contact for our customers is our passenger service staff. At the check-in counter, we verify the traveler's identity using their web ticket and passport, and assist with their baggage. Later, at the departure gate before departure time, we verify the traveler's identity once more with their passport and bid them farewell. These tasks also contribute to aviation security.
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By always keeping 'Customer First' in mind, natural smiles are born.
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The check-in data is crucial not only for proper immigration procedures but also for operational and security aspects of the flight
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It's truly a delightful moment when customers wave back at us.
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By earnestly engaging with each customer, pride as an aviator is nurtured.